Shipping policy

Thank you for shopping with Tiliwin, operated by Clouds Ecom Limited. Please review our shipping policy below.

Where we ship

We currently ship to addresses within the United States only (all 50 states). We are unable to ship to international addresses.

Shipping cost

Standard shipping is free on all orders. There is no minimum order amount.

Processing time

Orders are processed within 1-3 business days after payment confirmation (Monday to Friday, excluding US federal holidays).

Delivery time

Once your order ships, delivery typically takes 5-8 business days depending on your location and carrier. Estimated delivery times are not guaranteed and may vary during peak periods or due to carrier delays.

Multiple packages

If your order contains several items, they may ship separately and arrive on different days. You will not be charged extra for this.

Order tracking

When your order ships, you will receive an email with your tracking number so you can follow your package.

Lost, delayed, or damaged packages

If your order has not arrived within the estimated delivery window, or arrives damaged, please contact us at sales@tiliwin.com with your order number and we will resolve it with a replacement or refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible; we can update the address only before the order ships.