Shipping policy

SHIPPING POLICY

Thank you for shopping with Tiliwin, operated by Clouds Ecom Limited. Please review our shipping policy below.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time

As our products are shipped from international fulfillment centers, delivery typically takes between 7 and 20 business days depending on your location, customs processing, and carrier delays. Estimated delivery times are not guaranteed and may vary.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable shipping promotions will be automatically applied at checkout.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's progress.

Customs, Duties and Taxes

Tiliwin is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges, if any, are the responsibility of the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the carrier.

If you have any questions about this Shipping Policy, please contact us at:

Clouds Ecom Limited

sales@tiliwin.com

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom