Refund policy

At Tiliwin, we want you to love your order. If you are not completely satisfied, you can return most items within 30 days of delivery for a refund.

Return eligibility

Items must be returned within 30 days of the delivery date.
Items must be unused, in the same condition you received them, and in their original packaging.
For hygiene reasons, opened beauty and personal care items (such as eyelash kits) and pierced jewelry cannot be returned unless they arrive damaged or defective.

How to start a return

Email us at sales@tiliwin.com with your order number and the item(s) you want to return. We will reply within 1-2 business days with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges, if any, are non-refundable.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at sales@tiliwin.com with your order number and a photo of the issue. We will send a free replacement or issue a full refund, and you will not need to pay for any return shipping.